Shipping policy
Before you place your order, please be sure to read the following.
WHERE DOES SKINSTITUT SHIP?
Skinstitut ships within all areas of Australia.
FREE SHIPPING ON ALL AUSTRALIAN ORDERS (standard shipping only). Rates apply for Express Shipping.
UK Customers
If you're visiting us from the UK be sure to head to our UK site - from here we can ship your Institut products throughout the UK with ease.
Canadian Customers
If you're visiting us from Canada be sure to head to our Canadian site - from here we can ship your Skinstitut products throughout Canada with ease.
Note - Shipping rates vary for international sites.
HOW MUCH DOES SHIPPING COST?
Standard Shipping is free within Australia.
Express Shipping (powered by Express Post e-parcel) is available upon selection at a flat rate of $9.95 Australia wide. There are no guarantees for next day delivery and timelines will be subject to Australia Post Express Service.
HOW LONG DOES SHIPPING TAKE?
All orders are dispatched within 1 business day. Orders received after 12pm will be dispatched the following business day.
Skinstitut orders are delivered via Australia Post Standard within 3-5 days all Australian Metropolitan areas. Please allow an additional 1-2 days transit for regional areas. To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.
These are estimated delivery times only and orders can be subject to delays due to weather, Covid-19 or other unforeseen circumstances. During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.
TRACKING YOUR ORDER
Your order will be processed within 1-2 days at skinstitut headquarters. Our delivery partner Australia Post will collect your order and you will receive a confirmation email with a tracking number as soon as your package ships.
If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to our customer care team at skin@skinstitut.com.au and we will assist you with your enquiry.
OTHER IMPORTANT INFORMATION
Discount and coupon codes do not apply to shipping costs.
Skinstitut will not be liable for delayed or lost shipment.
Skinstitut will not be liable for delays in delivery due to incorrect customer information provided during checkout.
You are responsible to have someone at the delivery address to accept the delivery. Skinstitut will not be liable for any cost for re-delivery attempts. This cost will be passed on to you if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.
